Rawdah permit on the Nusuk app — when and how to book

Praying in the Rawdah — the area between the Prophet’s pulpit and his house in the Prophet’s Mosque in Madinah — requires a permit booked through the Nusuk app. Slots are limited, they fill quickly, and no agency can reserve one for you. This guide explains how the system works so you can book the moment slots open for your dates.

Why slots fill up

The Rawdah is small and the number of visitors allowed in at any one time is limited, so permits are released in limited numbers. During busy periods — Ramadan, school holidays, winter months — slots for popular days can go within hours of release. That scarcity is exactly why no honest agency promises a slot: the permit is issued by the Nusuk system, not by the agency.

What you need before booking

• A valid Umrah visa
• The Nusuk app installed on your phone, with an account created
• Your passport details, matching your visa
• Your Madinah dates, so you know which days to aim for

Booking step by step

1. Install the Nusuk app and create your account before you travel — do not leave this until you reach Madinah.
2. Link your visa and passport details in the app.
3. Choose a Rawdah visit and pick an available date and time for your Madinah stay.
4. Keep the permit in the app — you will show its QR code at entry. A screenshot is a backup, not a substitute for the app permit itself.

If no slot shows for your dates

Keep checking the app: availability changes as slots are released and as other visitors change plans. Do not buy a “Rawdah permit” from unofficial sellers — permits are issued through Nusuk, and an unofficial sale can leave you with nothing at the gate. If you are travelling on a package, ask in your enquiry what your quotation covers for Madinah days, so your free time lines up with realistic permit windows — but understand that the slot itself is never part of any agency’s promise.

Rawdah and your package

A Rawdah permit is separate from your visa and from your package. Your package covers the nights, hotel, transport and inclusions stated in your written quotation; the permit is a separate Nusuk booking you make in the app. Plan your Madinah days around the permit windows you can actually book.

Frequently asked questions

Can Umrah Best Services guarantee a Rawdah slot?

No. Permits are issued through the Nusuk system in limited numbers. No agency can reserve or guarantee a slot.

Do I need the Nusuk app for the Rawdah?

Yes. Rawdah permits are booked through the Nusuk app, and you show the permit’s QR code at entry.

When should I book my Rawdah permit?

As early as the app allows for your Madinah dates. Slots for busy periods can go within hours of release.

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