Frequently Asked Questions
Answers to common questions about Umrah packages, visas, transport, hotels and payments. If your question is not here, please send an enquiry.
Can I travel with my family?
Yes. Family Umrah packages and custom quotes are available. Room sharing for families and any private transport option are stated in your quotation.
Do you arrange group departures?
Group Umrah packages are available on request. Group departure dates are published only when they are confirmed — we do not publish unconfirmed dates.
Do you book flights?
Flights are included only as part of a relevant Umrah package, not as a standalone flight-booking product.
How do I contact you?
Call us on 0324 4619805 (Monday–Saturday, 10:00 AM–7:00 PM; Sunday closed), message us on WhatsApp, or use the enquiry form on this site — you will receive a reference number you can quote in follow-up. Our office is at 3rd Floor, City Star Centre, 51-B Main Maulana Shaukat Ali Road, Township (Block 1, Sector B1), Lahore, Pakistan 54770. Full details are on the Contact page.
How do I pay?
No online payment is taken on this site in version 1. You receive a written quotation first, and payment is only as instructed in an accepted quotation. No enquiry is ever marked paid without a verified payment or authorised admin action.
How much does an Umrah package cost?
Package prices vary with travel dates, hotels, transport and group size. We publish a price only when it is a dated, owner-approved quotation for a stated basis (for example, per person, twin sharing). Otherwise, please request a quote and you will receive a dated, written quotation.
Is my Umrah visa guaranteed?
No. Visa approval is decided by the Saudi authorities. We assist with document checking and submission, but no agency can guarantee approval, and we never claim otherwise.
What documents do I normally need for visa assistance?
You will normally need a valid passport. The exact document list for your case is confirmed in your quotation. Please do not send passport scans at the first enquiry stage.
What if I need to cancel?
Cancellation terms are stated in each quotation. The company's confirmed cancellation and refund policy will be published on the policy page once approved; until then, no deadline or percentage is assumed.
What is included in a package?
Inclusions are stated per package: Makkah and Madinah nights, hotels, transport, visa inclusion and Ziyarat where included. Exclusions are listed separately on the package page and in your quotation.
What transport is available in Saudi Arabia?
Airport transfers and intercity transport between Jeddah, Makkah and Madinah, private or group, as stated in your quotation. Vehicle types are stated only where confirmed.
Which hotels do you use?
Only hotels whose name, tier and distance to the Haram are verified are named on this site. Until a hotel is verified for your dates, your quotation will say so plainly.